Terms of Service

Last updated 31st October 2024, takes effect 5th November 2024

  1. You may not overuse allocated resources. By overusing resources we mean using 80% or more of your resources for more than 2 hours at a time.

  2. Due to sanctions by the UK government, purchasing credits and other items is stricly forbidden in the following regions: Iran, Syria, North Korea, Cuba, Belarus, Russia, Russian occupied Ukraine (including Crimea). Usage of our services is permitted by users living in these areas, however your usage of these services may be more closely monitored. You may be reported to authorites if you purchase, or attempt to purchase, anything from these regions, and your assets may be frozen.

  3. You agree to report any security vulnerabilities when you discover them, and to not abuse them.

  4. We reserve the right to suspend servers whenever we wish, for any reason.

  5. You may not create multiple accounts. You may have a maximum of 1 account per household.

  6. You may not use a VPN or proxy to access our services. Usage of a VPN or proxy whilst connecting to a game server is permitted, however using a VPN or proxy whilst using our client or panel may result in termination of your account. Note that by a VPN or proxy we mean anything that routes your traffic and changes the reported ip address. This includes, but it not limited to, the Tor network, Cloudflare's WARP, and iCloud Private Relay.

  7. We reserve the right to change the Terms and Conditions at any time, and it is your responsibility to regularly check for any changes.

  8. You may not use the service for illegal purposes, including, but not limited to, DDOS attacks, piracy and other copyrighted material.

  9. You agree to the processing of your personal information according to our Privacy Policy

  10. We do not offer any sort of Service Level Agreement (SLA). Whilst we try to retain 99.9% uptime, we cannot guarantee any uptime.
  11. Whilst we will try to retain your server data, it is fully in your responsibility to take regular backups and to ensure that no one unauthorised can access your server and its files.
  12. These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
  13. Spam accounts can and will be deleted without notice. Spam accounts are those that have random usernames, or have never been logged into.
  14. (One-Time Purchase Servers Only) We reserve the right to ask for additional payment at any time after the original guarantee period.
  15. (One-Time Purchase Servers Only) We reserve the right to delete your server at any time after the original guarantee period, and also during the guarantee period if we are discontinuing all other services.
  16. (One-Time Purchase Servers Only) You may only run Minecraft Paper or Purpur, or any forks of these.
  17. (One-Time Purchase Servers Only) You must have the Hibernate plugin installed, or enable automatic server pausing on 1.21.2 or above

Refund Policy

  1. We will ban you from our service if you decide to perform a chargeback/forced refund on your purchase.

  2. For server credits, we may refund them only if they have been completely unspent, and only in the 14 day period after purchase.

  3. Refund requests must be done as a ticket on our Discord server, in the client area or to our email address. (support@ocean-hosting.top)

  4. Yearly services (those paid for year-by-year instead of hourly) can be refunded in the first 14 days after you purchased the credits for that server. Yearly services cannot be cancelled during the rest of the period, but the next 1 year period can be cancelled before billing.
  5. If our service were to shut down, then we may not issue refunds to credits, even in the 14 day money back period. However, any shutdowns may be announced 1 month prior to shut down.
  6. Cryptocurrency refunds may have transaction fees deducted.
  7. (One-Time Purchase Servers Only) You may request a refund on this service within the first 14 days of purchase.